You can visit our online shop atwww.addisons.org.uk/shop
Shopping cart and account
The shop account allows you to check the progress of your order, see past orders and change your billing and delivery addresses.
When you first use the online shop, a shop account is automatically created for you if one does not already exist. For existing members of the ADSHG your website account acts as both your shop account and membership account. While the sign-in details are the same for these accounts the account information is held separately so should your postal address change you need to update it in your membership account and also your billing and delivery addresses in your shop account
Sign-in is essential before shopping
It is important that before shopping you first sign-in to your website account before adding items to your cart, otherwise checkout fails with an error 'your email is already in use'. In such cases please sign-in, re-add the items you wish to purchase to your shopping cart and then checkout..
Postage & Packing
P&P is added to the total order at checkout depending on destination UK £3.95, EU & Ireland £8.95 and Rest of world £11.95.
Terms & Conditions
We want you to be completely satisfied with your purchases. If you are not completely satisfied with any item you ordered, just return it, if possible in the original packaging, within 30 days of the date of receipt and we will refund your money or send you a replacement.
Please note that the costs for returning the item to us are non-refundable.
When you return goods, please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us. We always try to process returns as soon as they arrive.
If you order over the phone or online you have the legal right to cancel your order within fourteen days of receipt of the goods. You will only be able to exercise this right if you return the goods you ordered at your own cost and in a re-saleable condition.
Orders are sent by Royal Mail second class postage and we aim to dispatch goods within 14 days of the order being placed.
We do not store credit card details and we only share customer details with 3rd parties who work on our behalf to fulfil the dispatch of goods or handle payments.
Contacting the shop
The Addison's online shop fulfilment is handled on the group's behalf by Caroline at Capability Ltd. This is a part-time service contract and enquiries to the Shop are monitored Monday - Thursday only. For enquiries sent on Friday or over the weekend, you will receive a reply the following working week.