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Hello, my name is...


  • The Addison's Disease Self-Help Group supports the Kate Granger Hello, my name is campaign to promote good doctor-patient relationships and hopes to encourage medical professionals everywhere to adopt its approach. Here, an ADSHG member – who knew Kate Granger as a personal friend – explains how it came about.

Kate Granger liked to describe herself as ‘An ordinary Yorkshire lass’, but she achieved some extraordinary things before she died, at the age of 34 on the 23 July 2016.


I say ‘died’, and not ‘passed away’ or ‘lost her battle with cancer’ because Kate felt very strongly that language around death and cancer is important. Dying is dying – she was a young woman dying too young and she wasn’t going to sanitise this with euphemisms to stop people from feeling uncomfortable. She wrote brilliantly about why the ‘cancer battle’ language loved by the media isn’t helpful – she couldn’t ‘fight’ her sarcoma, and when her body was finally overwhelmed by it she wasn’t a loser.


In my mind, Kate’s most important achievement was also about language – the four words that she noticed were absent in so many of her interactions with health care professionals: Hello, my name is…


In 2013, during yet another hospital stay for an infection, she noticed how few of the staff introduced themselves before doing things to her, and how much difference it made when they did. Her husband, Chris, told her to stop whinging about it and do something. So she did – they did – building the #hellomynameis campaign from a twitter hashtag to an international movement supported by the great and the good as well as junior staff working in the NHS.


Hopefully, if you’ve been to hospital recently, you’ve noticed that the health care professionals who met you started with #hellomynameis.


It sounds like a simple campaign about manners, but Kate understood, from her experience as a patient as well as her own work as a geriatrician, that you are always treating the person, not the disease, and that much harm is done when a person is treated as a disease. Introducing yourself, ‘Hello my name is…’ leads to a conversation. It’s almost impossible, outside a GCSE French class, to say, ‘Hello, my name is Lindsey…’ and stop there. The next part is likely to be an explanation of what your role is and what you are about to do. And then a question, because monologues feel uncomfortable. So now the patient and the doctor or nurse or healthcare assistant are talking. This has a profound effect on the experience of having something ‘done’ to your body, but also leads to an increase in patient safety – once the ice is broken, it is easier for the patient to raise questions or concerns, from ‘I’m sure my GP said we should do my thyroid levels while we’re here?’ to ‘I just want to check that you know I’m steroid dependent?’


For those of us with dangerous, uncommon conditions such as Addison’s, it’s a chance to educate as well as get reassurance that our steroid dependence has been considered, without the awkwardness of trying to pipe-up in a vacuum.


The increase in introductions, as reported by patients, is something that made Kate really proud. She saw the improvement in her own hospital experiences, and by the time she died she was beginning to understand the impact that she and Chris have had on the daily care experiences of hundreds of thousands of patients. That was a big deal, almost too big a deal for Kate to take in – along with her other achievements, which included an MBE for services to the NHS and improving care, and becoming the first doctor in training elected as a Fellow of the Royal College of Physicians. After each adventure – and there were many as she worked her way through a bucket list that included skydiving and publishing two books about her experiences as a doctor-patient, raising over a quarter of million pounds in the process for the Yorkshire Cancer Centre Appeal – she would go back to being ‘just Kate’, wife (to incredible husband Chris, who worked logistical magic to bring Kate’s ‘I wonder if…’ into being), auntie, friend, cancer patient and consultant geriatrician.


Kate was an excellent doctor. I met people who had worked with her and all said the same. Kate used to joke that of course everybody would say that – nobody says anything horrible about the girl dying of cancer – but I know it was true. One day I met her for a coffee in the hospital and she was carrying a pint of whole milk. She’d asked – as she did every ward round – one of her patients if there was one thing she could fix for him today, what would it be? He’d requested ‘proper milk’, so she was fixing that. She understood, viscerally, that the priorities of the patient matter most, and are often nothing to do with the disease. Patients don’t say ‘cure me!’, they say ‘can I have a bath instead of a shower?’


Baths were important to Kate and for the final fortnight of her life she chose a hospice, St Gemma’s in Leeds, where they made sure that she could still have them. ‘They said I could have more than one bath a day if I wanted!’ she told me, excitedly, when I first visited her there.


And that sums Kate up – an ordinary Yorkshire lass who achieved extraordinary things by appreciating the impact of the small things in life. ‘Hello my name is… introduce yourself, it’s not rocket science!’ she used to say, but it is a powerful transformation spreading through the NHS and beyond. Every 36 hours, a million patients interact with the NHS. Hundreds of thousands of times each day, a doctor or nurse will say ‘Hello, my name is…’ and the patient will have better, safer healthcare as a result.


Thank you, Kate.


Lindsey Fallow


You can find out more about the #hellomynameis campaign at http://hellomynameis.org.uk.
You can read Kate Granger's personal writings about her terminal illness and her reflections on medical practice on her blog.


The ADSHG's December 2016 Tweet Chat will be themed around #hellomynameis. Details will be publicised on our Twitter channel ahead of the event.


This article was originally published in the Addison's Disease Self-Help Group newsletter, September 2016.
Image credit: Paul Clark via Wikimedia Commons
© 2016 ADSHG All rights reserved. No part of this publication may be reproduced or reposted without the written permission from the ADSHG trustees.

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The Addison’s Disease Self-Help Group is the support group for people with Addison’s disease or adrenal insufficiency and their families in the UK and Ireland.The group was formed in 1984 and is a UK registered charity no. 1179825.

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